![Mercure Kyoto Miyazu Resort & Spa [Official] | Mercure Kyoto Miyazu Resort & Spa](https://mercure-kyotomiyazu-resortandspa.jp/en/wp/wp-content/uploads/2023/10/Mrecure_kyoto.svg)
FAQ/CONTACTFrequently Asked Questions and Inquiries
- TOP
- Frequently Asked Questions and Inquiries
We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
※If you have any inquiries about the organization, please contact the following email address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about the accommodation agreement?
Click here for the terms and conditions of accommodation.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.- Can I make a reservation over the phone?
- Yes. Click here to make reservations by phone at the Reservation Center 03-6627-4666 (8: 00-22: 00)Please contact the hotel representative at 0772-25-1800 for details on the day.
- When is the payment?
Please pay at the time of arrival.
- Can you specify the view of your room?
You cannot specify the view of the guest room.
- Can I reserve a festive cake?
If you would like a festive cake or bouquet, please click here.
About restaurants and dishes
- Could you tell me the business hours of the restaurant?
We are preparing buffet-style dishes.
Breakfast buffet from 7:00 to 9:30 (final entry: 9:00)
Dinner buffet from 17:30 to 21:00 (final entry: 20:30)- Could you tell me about allergy response?
Please refer to the link below for information on how to respond to food allergies.
＞For those who have food allergies
Others
- Could you tell me about amenities and rental equipment?
- Please check here for the amenities of each guest room.
- Do you have an ice machine?
There is no ice machine that can be used for free. It is sold at the shop.
- Please tell me about cleaning when you stay overnight.
- We do not clean up for less than 4 nights for consecutive nights. After the second night, we will put a new towel on the doorknob around noon.If you wish to dispose of garbage or collect towels, please put them together in the aisle.
- What is local discovery and what can you do?
Local Discovery is an activity where you can meet the charms and stories unique to the region, such as nature, culture and people.
At this hotel, you can experience the making of silk braided Misanga at a collaboration with Yosano Town Tourism Association.- Do you have a transfer?
Click here for the timetable of the free shuttle bus from Miyazu Station.
- Could you tell me about the summer pool business?
Click here for more information about the pool.