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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about the accommodation agreement?
Please see here for accommodation terms.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.- When will the cancellation fee be charged?
There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.- Can I make a reservation by phone?
- Yes. For reservations by telephone, please contact the Reservation Center at 03-6627-4666 (8:00-22:00)Contact us on the day at Hotel Representative 0772-25-1800
- When is the settlement?
Please pay it when you arrive.
- Can I specify the view of the room?
The view of the guest room cannot be specified.
- Can I reserve a festive cake?
Please click here if you would like a festive cake or bouquet.
About Restaurants and Cuisine
- Could you tell me the opening hours of the restaurant?
We are preparing a buffet style dish.
Breakfast buffet 7:00-9:30 (last entry 9:00)
Dinner Buffet 17:30-21:00 (last entry 20:30)- Could you tell me about allergies?
Please refer to the link below for information on those with food allergies.
＞For those who have food allergies
About others
- Please tell me about amenities and rental equipment.
- Please check the amenities of each guest room from here.
- Do you have an ice machine?
There is no ice machine that can be used for free. We sell at the shop.
- Please tell me about cleaning when you stay for a long time
- We do not clean up for less than 4 nights. After the second night, we will put a new towel on the doorknob around noon.If you wish to dispose of garbage or collect towels, please put them together in the aisle.
- What is Local Discovery and what can I do?
Local Discovery is an activity where you can meet the charms and stories unique to the region, such as nature, culture, and people.
In this hotel, you can experience the making of silk braided misanga in collaboration with Yosano Town Tourism Association.- Do you have a pick-up?
Please see here for the timetable of the free shuttle bus from Miyazu Station.
- Tell us about summer pool sales
Click here for more information about the pool