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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※If you have any questions about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about the accommodation terms?
Click here for the terms of accommodation.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.- When will the cancellation fee be charged?
Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.- Can I make a reservation by phone?
- Yes. For reservations by telephone, please contact the Reservation Center 03-6627-4666 (8:00-22:00)Contact us on the day: Hotel Representative 0772-25-1800
- When is the payment?
Please pay your bill upon arrival.
- Can you specify the view of the room?
The view of the guest room cannot be specified.
- Can I reserve a festive cake?
If you would like a festive cake or bouquet, please click here.
About restaurants and dishes
- Please tell me the opening hours of the restaurant.
We are preparing a buffet style dish.
Breakfast buffet 7:00 to 9:30 (last entry: 9:00)
Dinner Buffet 17:30 to 21:00 (last entry 20:30)- Tell me about allergy response
Please refer to the link below for information on how to respond to those who have food allergies.
＞For those who have food allergies
About Others
- Please tell me about amenities and rental equipment.
- Please check the amenities of each guest room from here.
- Do you have an ice machine?
There is no ice machine that can be used for free. We sell at the shop.
- Please tell me about cleaning when you stay overnight.
- We do not clean up for less than 4 nights. After the second night, we will put a new towel on the doorknob around noon.If you wish to dispose of garbage or collect towels, please put them together in the aisle.
- What is Local Discovery and what can you do?
Local Discovery is an activity where you can meet the unique charms and stories of nature, culture, and people.
In this hotel, you can experience the making of silk braided Misanga in collaboration with Yosano Town Tourism Association.- Is there a pick-up service?
Click here for the timetable of the free shuttle bus from Miyazu Station.
- Please tell us about the summer pool business.
Click here for more information about the pool.