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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please check before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry of overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about accommodation terms?
Please see here for accommodation terms.
- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.- Can I make a reservation by phone?
- Yes. For reservations by telephone, please contact the Reservation Center at 03-6627-4666 (8:00-22:00)Contact us on the day at Hotel Representative 0772-25-1800
- When is the payment?
Please pay for it when you arrive.
- Can I specify the view of the room?
The view of the guest rooms is not specified.
- Can I reserve a festive cake?
Please click here if you would like a celebration cake or bouquet.
About Restaurant and Cooking
- Please tell me the opening hours of the restaurant.
We are preparing buffet-style dishes.
Breakfast buffet 7:00-9:30 (last entry 9:00)
Dinner Buffet 17:30-21:00 (last entry 20:30)- Tell me about allergies
Please refer to the link below for information on how to deal with food allergies.
＞For those who have food allergies
About others
- Please tell me about amenities and rental equipment.
- Please check the amenities of each guest room from here.
- Do you have an ice machine?
There is no ice machine that can be used for free. We sell at the shop.
- Please tell me about cleaning when you stay overnight
- We do not clean up for less than 4 nights. After the second night, we will put a new towel on the doorknob around noon.If you wish to dispose of garbage or collect towels, please put them together in the passage.
- What is Local Discovery and what can I do?
Local Discovery is an activity where you can meet the charms and stories unique to the region, such as nature, culture, and people.
At this hotel, you can experience making silk braided misanga in collaboration with Yosano Town Tourism Association.- Do you have a pick-up?
Please see the timetable of the free shuttle bus from Miyazu Station from here.
- Tell us about summer pool sales
Click here for more information about the pool